Personalised Care describes a way of working that enables individuals and clinicians to work together to deliver care that is realistic, sustainable and appropriate.

The comprehensive personalised care model establishes:

  • whole-population approaches to supporting people of all ages and their carers to manage their physical and mental health and wellbeing, build community resilience and make informed decisions when their health changes;
  • a proactive and universal offer of support to people with long-term physical and mental health conditions to build knowledge, skills and confidence and to live well with their health condition;
  • intensive and integrated approaches to empowering people with more complex needs to have greater choice and control over the care they receive.

The model brings together six evidence-based components:

  • Shared decision making
  • Personalised care and support planning
  • Enabling choice, including legal rights to choice
  • Social prescribing and community-based support
  • Supported self-management
  • Personal health budgets and integrated personal budgets.


The Personalised Care Institute has launched Virtual Patient Simulation, its new, non-immersive virtual reality training on shared decision making (SDM) – after research from the Patients Association found that nearly half of health and care professionals (46%) report gaps in their SDM knowledge and most (70%) would like to learn more. Developed with Keele University, Virtual Patient is a free, quality-assured eLearning tool that gives healthcare professionals the opportunity to put their shared decision making skills to the test through a series of lifelike simulated patient consultations. The QNI would encourage clinicians and their teams to test their personalised care conversation skills in a risk-free environment.

Visit the Personalised Care section of the NHS website here.

QNI Fellow Michelle Mello has written a blog about the training offered by the Personalised Care Institute (PCI).

Queen’s Nurse Maria Whelan is a PCI Ambassador and has written about personalised care in Nursing Standard.

Queen’s Nurse Karen Olorenshaw is also a PCI Ambassador and has written a blog about how personalised care leads to positive outcomes for patients.

Visit the PCI website to find out about their free e-learning courses.

The QNI also has a Personalised Care Champions Group on Facebook.

The films below, created by the QNI working with NHSE/I in 2019, explain more about Personalised Care.


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