Primary Care is delivered at a specialist GP Practice which has 1000 patients registered, with good coordination with the other GPs in Leicester.
Queen’s Nurse and homeless health specialist Jane Gray moved from NHS control in 2009 to form the social enterprise Inclusion Healthcare. Then there was a handful of passionate individuals, with a determination to improve provision; now Inclusion Healthcare CIC is a growing organisation with 36 staff and 4 specialist services.
So how did they do it? Jane explains: “When the service was under threat of closure or going out to tender on the open market when the Primary Care Trust was dissolving, I represented our small healthcare team by approaching the Chairperson of the PCT to exercise our “Right to Request to Become a Social Enterprise” and for us employees to run Leicester Homeless Healthcare ourselves independently.”
The success of this partnership has been driven by a commitment to staff investment, positive communication between agencies, a patient-centred approach and health professionals recognising the need to acquire business management skills.
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